Return & Refund Policy
Effective Date: July 13, 2026
At La Coca Nostra, customer satisfaction is important to us. Because many of our products are consumable and intended for personal use, we have established the following Return & Refund Policy.
By placing an order with La Coca Nostra, you agree to the terms outlined below.
Return Eligibility
We accept returns only under the following circumstances:
You received the wrong product.
Your order arrived damaged during shipping.
The item is defective upon arrival.
The product is unopened, unused, and in its original packaging.
To be eligible for a return, you must contact us within 7 days of receiving your order.
Returns requested after this period may not be accepted.
Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns for:
Opened or used products
Products with broken security seals
Products damaged due to misuse or improper storage
Clearance, promotional, or final sale items
Gift cards (if applicable)
Return Authorization
Before returning any item, you must first contact our support team to obtain a Return Authorization (RA).
Unauthorized returns may be refused and returned to the sender.
To request a return, please provide:
Full name
Order number
Product name
Reason for the return
Photos of the product (if damaged or incorrect)
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your financial institution or payment provider to complete the refund after it has been issued.
Shipping charges are generally non-refundable unless the return is the result of our error.
Replacements
If you received:
An incorrect item
A damaged product
A defective product
We will, at our discretion, either:
Ship a replacement at no additional cost, or
Issue a full refund.
Order Cancellations
Orders may be cancelled only if they have not yet been processed or shipped.
Once an order has been processed or dispatched, it cannot be cancelled.
If you need to cancel an order, please contact us as soon as possible.
Shipping Costs for Returns
If the return is due to:
Our shipping error
A defective product
A damaged item
La Coca Nostra will cover the return shipping costs where applicable.
For all other approved returns, the customer is responsible for return shipping expenses.
We recommend using a trackable shipping service, as we are not responsible for returned packages that are lost or damaged during transit.
Refused or Undeliverable Packages
If an order is refused by the customer or returned due to an incorrect shipping address provided during checkout, additional shipping charges may apply before the package can be reshipped.
Any refunds issued for refused or undeliverable packages may be reduced by the original shipping costs and any return shipping fees incurred.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, La Coca Nostra is not responsible for lost or stolen packages.
If you believe your package has been lost, please contact the shipping carrier directly. We will gladly assist you in filing a claim where possible.
Damaged Shipments
If your order arrives damaged:
Take clear photographs of the package and product immediately.
Contact us within 48 hours of delivery.
Do not discard the original packaging until your claim has been reviewed.
International Orders
International customers are responsible for complying with all local import laws, customs regulations, duties, taxes, and restrictions.
La Coca Nostra is not responsible for delays, customs seizures, additional import fees, or shipments refused by customs authorities.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:
Email: lacocanostra41@gmail.com
Please include your Order Number in all correspondence to help us assist you more efficiently.